Frequently Asked Questions
Everything you need to know about our premium audio solutions.
What is the standard shipping time for international orders?
International shipping typically takes 7-14 business days depending on the destination country and customs processing times.
Do your audio interfaces come with a manufacturer warranty?
Yes, all Universal Audio hardware products include a one-year limited warranty covering defects in materials and workmanship.
What is your return policy for open-box electronics?
We offer a 30-day return policy. Items must be in their original packaging with all included accessories and software licenses unredeemed.
Are software plug-ins included with hardware purchases?
Most of our audio interfaces include a 'Realtime Analog Classics' bundle. Specific plug-in offers vary by product and current seasonal promotions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying purchases.
How do I access technical support for my device?
You can reach our technical support team via the 'Help' portal on our website, where you can submit a ticket or access our extensive knowledge base.